Troubleshooting Installation on Windows Server

This article relates to all Windows server versions.

If you are installing software on Windows Server you may find that you receive an error stating that a .DLL is missing.

Windows Server does not commonly come prepackaged with the DLLs commonly installed on standard Windows operating systems which are required by applications to run successfully.

Step 1: Install Desktop Experience

The majority of issues related to missing DLLs can be solved by installing ‘Desktop Experience’. 

How to install Desktop Experience.

Although it may not be required – After installing Desktop Experience, you can also install Windows Media Player using the following command: 

dism /online /enable-feature /featurename:MediaPlayback

Step 2: Miscellaneous missing DLLs

Only continue to this step if the first step does not resolve the issue. 

If you see a report that a .DLL is missing, we recommend installing the Visual Studio 2015 redistributable. This is a package that contains all of the required DLLs to run common software such as Scan2CAD.

  1. Head to this Microsoft download page
  2. Click the Download button
  3. You will be asked which version you wish to download. Choose to download both versions ‘ vc_redist.x86.exe’ and 
    'vc_redist.x64.exe'
  4. Wait for the download to complete and install both packages.
  5. Reinstall Scan2CAD. 

You will now be able to successfully run Scan2CAD without this warning message.